CCNP Voice
Cisco Certified Network Professional CCNP Voice validates advance knowledge and skills required to integrate into underlying network architectures. Furthermore, this certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. With a CCNP Voice certification, a network professional can create a collaboration solution that is transparent, scalable, and manageable. The CCNP Voice focuses on Cisco Unified Communications Manager (formerly Unified CallManager), quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches. Additionally, the integration and troubleshooting of Cisco Unified Communications applications are now covered in the CCNP Voice, specifically the Cisco Unity Connection and Cisco Unified Presence applications.

TVOICE v8.0
The Troubleshooting Cisco Unified Communications v8.0  (TVOICE v8.0) 642-427 is the exam associated with the CCNP Voice certification. This exam tests a candidate's knowledge and skills required to troubleshoot Cisco Unified Communications systems and solutions in different deployments. In addition, the exams tests a candidates knowledge in troubleshooting methodology, triage, resources, tools, and fixes for Cisco Unified Communications Manager and the new v8.0 features such as Call Control Discovery, SIP Precondition, Extension Mobility Cross Cluster as well as dial plan troubleshooting including globalized call routing.

Who should take this training?
-Candidates with a CCNA Voice.
  
The IPGenius Advantage:
-Candidates will have a hands-on on real Cisco devices.
-Modern Classroom with hi-tech delivery techniques.
-Candidates will be provided with hands-on lab workbook .
-Convenient location for candidates who want in-class training. Our training centre is just minutes away from Toronto Airport.

 

Apply the Cisco recommended methodology used to determine general Unified communications system problems and issues
-Describe the steps that can be used to identify a problem with a given unified communication system
-Identify tools available for troubleshooting
-Identify tools available for monitoring

 
Identify available tools to operate and troubleshoot a Unified Communications System
-Describe troubleshooting and monitoring tools
-Determine appropriate tools to use for troubleshooting and monitoring system
-Correlate events based on traces, logs, debugs and output of monitoring tools
-Parse and interpret traces, logs, debugs and output of monitoring tools

 
Troubleshoot registration issues
-Troubleshoot issues with endpoint registration
-Troubleshoot issues with gateway registration

 
Troubleshoot call setup issues
-Troubleshoot intersite call setup issues
-Troubleshoot intrasite call setup issues
-Troubleshoot off-net call setup issues

 
Troubleshoot database issues
-Troubleshoot database replication issues in Cisco Unified Communications Manager

 
Troubleshoot call control discovery and Cisco Inter Company Media Exchange
-Troubleshoot Service Advertisement Framework Forwarder issues
-Troubleshoot Service Advertisement Framework Client Control issues
-Troubleshoot Service Advertisement Framework Call Control Discovery issues

 
Troubleshoot application issues
-Troubleshoot Cisco Extension Mobility issues
-Troubleshoot Cisco Unified Communications Manager Device Mobility issues
-Troubleshoot Cisco Unified Mobility issues

 
Troubleshoot media resources
-Troubleshoot Music on Hold
-Troubleshoot conference bridges
-Troubleshoot transcoders
-Troubleshoot MTP

 
Troubleshoot voice quality issues
-Troubleshoot echo
-Troubleshoot dropped calls
-Troubleshoot audio quality issues

Course Name	Day	Start Date	Timings	Fee (CAD)