1.00 Implement and
Troubleshoot Campus
Infrastructure and
Services
1.01 VLAN
1.02 DHCP
1.03 TFTP
1.04 NTP
2.00 Implement and
Troubleshoot CUCM
Endpoints
2.01 CUCM SCCP Endpoints
2.02 CUCM SIP Endpoints
3.00 Implement and
Troubleshoot CUCME
Endpoints
3.01 CUCME SCCP Endpoints
3.02 CUCME SIP Endpoints
4.00 Implement and
Troubleshoot Voice
Gateways
4.01 T1/E1 PRI
4.02 T1/E1 CAS
4.03 H.323
4.04 MGCP
4.05 SIP
4.06 H.323 RAS
4.07 IP-IP Gateway/CUBE
5.00 Implement and
Troubleshoot Call Routing
Policies
5.01 Route Patterns and Dial-peers
5.02 Digit Manipulations and
Translations
5.03 Class of Services
5.04 Route Selection Preference and
Redundancy
5.05 Mobility and Single Number Reach
6.00 Implement and
Troubleshoot High
Availability Features
6.01 SRST
6.02 AAR
7.00 Implement and
Troubleshoot Media
Resources
7.01 CODEC Selection and Flexibility
7.02 Conference Bridges
7.03 Transcoder
7.04 Music-on-hold
7.05 Media Resources Preference and
Redundancy
7.06 Other CUCM Media Resources
8.00 Implement and
Troubleshoot
Supplementary
Services
8.01 Call Park
8.02 Call Pickup
8.03 Barge
8.04 Callback
8.05 Other Supplementary Services
9.00 Implement and
Troubleshoot Other
CUCM Voice
Applications
9.01 Extension Mobility
9.02 IPMA
9.03 Other CUCM Voice Applications
10.00 Implement and
Troubleshoot QoS and
CAC
10.01 L2/L3 Traffic Classifications
and Policing
10.02 L2/L3 Queuing Mechanisms
10.03 L2 LFI
10.04 RSVP
10.05 Call Admission Control
11.00 Implement and
Troubleshoot Messaging
11.01 Cisco Unity Connection
11.02 Cisco Unity Express
11.03 Call Handling and Routing
12.00 Implement and
Troubleshoot Cisco
Unified Contact
Center Express
12.01 Advanced Configuration
12.02 Script Customization
12.03 Redundancy
13.00 Implement and
Troubleshoot Cisco
Unified Presence
13.01 CUCM Presence
13.02 Cisco Unified Presence Server Integration